RETURNS & REFUNDS
How can I return an item purchased from Bizongo?
You can conveniently place your return request if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. To return a product, you can email us at firstname.lastname@example.org or call at our helpline number - +91 8080004646 with the following details
Post receiving your request, Bizongo’s Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Bizongo and cannot be contested.
When and on what terms can I return the shipment?
If you are dissatisfied with your order, Bizongo is here to help. If the products in your order are 'Damaged', 'Defective', 'Wrongly Shipped' or in a 'Not as Described' state, please notify us within 7 days from the receipt of your order. Subject to a quality check from our end, we'll do our best to process your request in a timely manner. In case, we do not receive any objection from you within 7 days of delivery, we will consider the goods are as per the specifications requested by you.
CANCELLATIONS & REFUNDS
Before you receive the order
You can cancel the order online anytime before it gets dispatched. Once you request for cancellation of your order, it will take us a maximum of 1-2 business days for the cancellation to reflect in our systems. The same will be notified to you by email. Your entire order amount will be refunded within 7-10 working days.
After you receive the order
In case of returns, once your return request is accepted by Bizongo, the entire refund amount will be reversed to you through NEFT/RTGS. Logistics charges will be borne by Bizongo, and you will not be charged for it.
BY USING THIS WEBSITE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT PROCEED FURTHER TO USE THIS WEBSITE.
COLLECTION OF INFORMATION
USE OF TECHNOLOGY
Bizongo collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) including the following (“Purposes”):
You hereby agree and acknowledge that the Information so collected is for lawful purpose connected with a function or activity of Bizongo or any person on our behalf, and the collection of Information is necessary for the Purposes.
DISCLOSURE OF PERSONAL DATA
The website and their contents are not targeted to minors (those under the age of 18) and we do not intend to sell any of our products or services to minors. However, we have no way of distinguishing the age of individuals who access our Site. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact our Legal Department at the address set out in paragraph D above to remove the information.
We employ commercially reasonable security methods to prevent unauthorized access to the website, to maintain data accuracy and to ensure the correct use of the information we hold. For registered users of the website, your Registration Information and Account Information (if any) can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your login information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session. No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
USER DISCRETION AND OPT OUT
You agree and acknowledge that You are providing Your Information out of Your free will. Subject to certain exceptions prescribed by law and provided Bizongo can authenticate Your identity, You can contact Bizongo at email@example.com or send mail to Bizongo HQ, 3rd Floor, A Wing, Krislon House, Krishanlal Marwah Marg, Saki Naka, Andheri East, Mumbai, Maharashtra - 400072 to:
We will respond to such requests in reasonable time within the time limits established by the applicable law. In accordance with the applicable laws, we reserve the right to charge you a reasonable fee for the processing of any data access or correction request.
In the event that You opt out, You should neither visit the Website nor use the services provided by Bizongo nor shall You contact Bizongo. Further, Bizongo may not deliver products to You, upon Your order, or Bizongo may deny You access from using certain services offered on the Website.
Grievance Officer Name: Vijay Chaurasia
Postal address: Smart Paddle Technology Pvt. Ltd. 3rd Floor, A Wing, Krislon House, Krishanlal Marwah Marg, Saki Naka, Andheri East, Mumbai, Maharashtra 400072
Telephone number: +91 9324802875